Department: Advancement Services

Reports to: Director, Integration and Systems

Position Summary

The Donor Relations Coordinator provides exceptional organizational support for Life-Giving Partners and their philanthropic gifts. The incumbent supports the activities of Haggai International’s mandate by recognizing the impact of Life-Giving Partners. These activities include partnership relationship support, recognition activities (e.g., database, newsletter content, and distribution of development and partnerships materials), and donor stewardship. This position maintains a positive image of Haggai International with its LGP, stakeholders, and the public.

Key Responsibilities

• Stewardship & Recognition
  • Support donor stewardship activities, including producing thank you letters, stewardship reports, and other donor recognition elements.
  • Support donor recognition activities including, but not limited to, the annual impact report and website.
  • Liaise with relationship managers and the marketing and communications team to provide stewardship deliverables.
  • Support the Development team with stewardship and engagement asset creation as requested.
  • Assist with coordinating and collecting required materials (stories, images, etc.) from internal and external stakeholders.
• Events & Fundraising Coordination
  • Support donor stewardship events by assisting with lists, event logistics, and asset development.
  • Support partnership development by drafting and sending communications and other coordinating duties.
  • Collaborate with internal teams to develop donor and program impact reports.
  • Develop and maintain engagement processes to support donor journeys.
• Donor Database Management
  • Maintain accurate and up-to-date records of donor information, interactions, and gifts in the CRM system.
  • Update mailing lists and communication preferences based on direction and information as required.
  • Utilize data analysis to identify trends and opportunities for increased donor engagement.

Personal Characteristics

• Maintain accurate and up-to-date records of donor information, interactions, and gifts in the CRM system.
• Update mailing lists and communication preferences based on direction and information as required.
• Utilize data analysis to identify trends and opportunities for increased donor engagement.

Qualifications

• Completion of a post-secondary college diploma program or equivalent in fundraising management (preferred), public relations, or communications.
• Minimum 2 years of professional experience in development/fundraising for a not-for-profit or charitable organization.
• Experience developing content to engage/steward external stakeholders and demonstrating strong proofreading skills.
• Experience managing donor relationships, activations, and the donor cycle; knowledge of event management processes is an asset.
• Project management experience, skilled in effectively coordinating multiple projects, scheduling, managing deadlines, and prioritizing tasks.
• Demonstrates excellent interpersonal communication skills, both verbal and written.
• Experience working with CRM fundraising platforms (RENXT), including list management, MS Word, MS Excel, and PowerAutomate, is preferred.
• Experience working with social media, including engagement with online communities, is an asset.
• Learn/understand Content Management Systems (WordPress), Adobe, and analytical tools such as Google Analytics and email analytics.

Compensation and Conditions

• Salary based. Commensurate with experience and productivity.
• Benefits as described in the Employee Handbook (subject to change as needed).
• Satisfaction of contributing significantly to reaching a lost world for Christ.
• Location: Remote.

Competencies (required for this position)

• Action Orientation
  • Displays a sense of urgency
  • Easily adapts to various conditions and scenarios within one’s role, demonstrating openness to new approaches.
  • Strives to produce high-quality output.
• Results Oriented
  • Employs effective planning to identify the necessary steps for achieving results.
  • Takes responsibility for executing those steps to reach goals.
  • Follow the steps to review and enhance performance continuously.

• Analytical Thinking
  • Enjoys working with data to produce actionable information, trends, and measures of success.
  • Is good at and enjoys solving problems by focusing on root cause analysis, weighing available information, and seeking further information as needed.
  • Recognize when to escalate an issue and ask for help with problem-solving.
• Customer Service Orientation
  • Performs duties to provide high-quality service experience to Life-Giving Partners.
  • Has a donor-centric perspective and understanding.
  • Knows customers, alliances, and partners well and supports them in appropriate ways.
• Diplomacy
  • Actively listens and communicates information and ideas professionally and respectfully.
  • Maintains good relations with a variety of people.
  • Engage with others using kindness and empathy.
• Follow Through
  • Keeps focus on priorities; perseveres; delivers.
  • Does not let the details fall between the cracks.
  • Stays with a project through to its conclusion.
• Comfortable Working Independently
  • Is comfortable working alone when necessary.
  • Does not require close supervision.
  • Does not need others to provide structure.
• Self Development
  • Uses all available resources for personal improvement and seeks opportunities to learn.
  • Seeks and uses feedback; is open to criticism.
  • Non-defensively assesses own strengths and weaknesses.
• Teamwork and Cooperation
  • Enjoys working with others to achieve the objectives of the mission.
  • Demonstrates a willingness to serve others.
  • Is committed to building the spirit of the team; genuinely enjoys being a part of a team.